Contact & Feedback Policy

At Charit Heals, we believe that open and ongoing communication with parents and guardians is essential to the well-being and progress of every child we support. Your feedback helps us grow and ensures that we deliver quality services in a compassionate and responsive manner.

1. Communication Channels

We welcome your queries, suggestions, and conversations. You can reach us through the following ways:
Phone: 7905814695
Email: info@charitheals.com
In Person: Visit us during working hours at our center in Sonipat, Haryana

Our staff is available during business hours to answer your questions and provide guidance.

2. Feedback Collection

We periodically share feedback forms to gather insights about your experience.
Forms may be shared digitally or physically and are designed to be quick and easy to complete.
Your feedback is taken seriously and reviewed by our team for continuous improvement.

3. Response to Concerns

All concerns raised by parents or guardians are addressed within 7 working days.
Follow-up may include a phone call, email response, or an in-person meeting, depending on the situation.

Your voice matters. Whether it’s appreciation, a suggestion, or a concern — we’re here to listen and respond with care.

Last Updated: 18.07.25